Retours
Les retours doivent être oblitérés dans les 30 jours suivant la date de votre achat. Les clients sont responsables de tous les frais d'expédition de retour.
Pour être éligible à un retour, votre article doit être :
Inutilisé et dans le même état que vous l'avez reçu
Dans l'emballage d'origine avec toutes les étiquettes
Exempt d'odeurs étrangères (c'est-à-dire : tabac, animal, parfums)
Exempt de poils/débris d'animaux, etc.
Vêtements : Bien pliés (pas roulés ou froissés)
Les articles cassables doivent être correctement emballés et expédiés. Nous ne pouvons pas accepter les retours qui se cassent pendant le transport.
Plusieurs types de biens sont exemptés de retour. Les articles non retournables comprennent :
Cartes-cadeaux
Produits logiciels téléchargeables
Certains articles de santé et de soins personnels
Marchandises personnalisées
Intimes tels que sous-vêtements ou maillots de bain
Retours
Veuillez contacter notre service client pour les instructions de retour.
Pour compléter votre retour, nous avons besoin d'un reçu ou d'une preuve d'achat.
Veuillez ne pas renvoyer votre achat au fabricant ; les retours envoyés au fabricant, ou "retour à l'expéditeur" ne seront pas remboursés.
Remboursements (le cas échéant)
Une fois votre retour reçu et inspecté, nous vous enverrons un e-mail pour vous informer que nous avons reçu votre article retourné. Nous vous informerons également de l'approbation ou du rejet de votre remboursement.
Si le remboursement est approuvé, alors votre remboursement sera traité, et un crédit sera automatiquement appliqué à votre carte de crédit ou à votre méthode de paiement d'origine, dans les 30 jours.
Remboursements tardifs ou manquants (le cas échéant)
Si vous n'avez pas encore reçu de remboursement, vérifiez d'abord à nouveau votre compte bancaire. Il y a souvent un certain temps de traitement avant qu'un remboursement ne soit affiché.
Ensuite, contactez votre compagnie de carte de crédit, il peut falloir un certain temps avant que votre remboursement ne soit officiellement affiché.
Si vous avez fait tout cela et que vous n'avez toujours pas reçu votre remboursement, veuillez nous contacter à sqdcc666@gmail.com.
Articles en solde (le cas échéant)
Seuls les articles à prix régulier peuvent être remboursés, malheureusement les articles en solde ne peuvent pas être remboursés.
Échanges (le cas échéant)
Nous ne remplaçons les articles que s'ils sont défectueux.
Returns
Returns must be postmarked within 30 days of your purchase date. Customers are responsible for all return shipping costs.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging with all tags
Free from foreign smells (ie: tobacco, pet, perfumes)
Free from pet hair/dander, etc
Apparel: Folded nicely (not rolled or crumpled)
Breakable items must be packed and shipped back to us properly. We cannot accept returns that break during transit.
Several types of goods are exempt from being returned. Non-returnable items include:
Gift cards
Downloadable software products
Some health and personal care items
Personalized merchandise
Intimates such as undergarments or bathing suits
Returns
Please contact our customer service for return instructions.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer; returns sent to the manufacturer, or “return to sender” will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund yet, please contact us at sqdcc666@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sqdcc666@gmail.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should email us at sqdcc666@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If a refund is approved, the original shipping cost will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Special Circumstances
Order Not Received
If your order status shows "Delivered" and you did not receive the item, please do not attempt to make a return or exchange. Instead, you may follow up with the carrier listed on your order status page. sqdcc.launchcart.store is not responsible for lost or stolen packages.
Undeliverable / Refused Packages
Packages that are 'Refused' or 'Returned to Sender' will be processed as a return and we will not attempt to re-ship. These include orders that could not be delivered due to incorrect address information entered during the ordering process.
These types of returned orders are eligible for a refund for the cost of goods. Shipping costs (if applicable) will not be refunded.
Defective Items Received
If you feel the product you received is defective, please submit an email, within 7 days of delivery date, to customer support at sqdcc666@gmail.com with subject “Item was received defective”. Please attach photos in your email showing the defective area of your product along with a brief description of the defect. Our customer support team will reach back out to you within the next business day of your email with follow up instructions to be determined on a case by case basis.
In order to resolve the issue as quickly as possible, please DO NOT attempt to send defective items back as a return.
Order Discrepancy
If you feel the product delivered is not the product you ordered, please submit an email, within 7 days of delivery date, to customer support at sqdcc666@gmail.com, with the subject line “Order Discrepancy”. Please attach photo(s) of the item(s) you received. Our team will be sure to review your order and send instructions on how to proceed once we receive the photos. If it was an error on our part, we will be sure to send you the corrected items.
Order Cancelations & Edits
Order Cancelation
Please be aware that if the warehouse has started processing an order for shipping, it cannot be canceled. For certain select items, orders cannot be canceled once they have been submitted due to quick order processing time.
In order to attempt an order cancelation before processing, you must send an email immediately after placing your order to customer support at sqdcc666@gmail.com, with the subject line “Cancel Order”.
We are only able to process requests for cancelation during office hours Monday-Thursday.
Order Edits
Once an order has been submitted, we are unable to edit that order.
If you need to change a ‘ship to’ address, please notify customer support immediately after placing the order at sqdcc666@gmail.com.
If your order has already been processed by the warehouse, the order will be shipped to the address submitted at the time of purchase.
It is the customer’s responsibility to make sure that information entered on an order is correct before submitting an order. sqdcc.launchcart.store is not responsible for replacing orders that have incorrect ‘ship to’ or other incorrect information entered by the customer. Orders with incorrect information due to customer error, will not be eligible for refunds if the item was not received by the customer placing the order.
If you have any questions or concerns, we will be happy to help! You may email us anytime at sqdcc666@gmail.com.
sqdcc.launchcart.store reserves the right to change our return policy without notice.
